Terms of Service

These Terms of Service ("Terms") are an agreement between you and Wisr Labs Inc. ("Lydo," "we," "our," or "us"), the company behind the Lydo workspace. They govern your use of the Lydo mobile apps, web app, and any related services we offer (together, the "Service"). By creating an account, signing in, or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. Acceptance and changes

By using the Service, you agree to these Terms and to our Privacy Policy. We may update these Terms from time to time, and we may add, change, or discontinue any part of the Service at any time. For material changes to these Terms, we will provide notice through the Service or by email before they take effect; continued use after the effective date means you accept the updated Terms. If you don't accept a change, stop using the Service before it takes effect.

2. Eligibility

• You must be at least 18 years old to use the Service. The Service is not directed to, and may not be used by, minors.
• You must not be barred from receiving the Service under United States law or any other applicable jurisdiction's law.
• If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, in which case "you" includes that organization.

3. Account and security

• You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.
• You agree to give us accurate registration information and to keep it current.
• You will not impersonate any person or misrepresent your affiliation with any person or organization.
• You agree to notify us at team@lydo.chat as soon as you become aware of any unauthorized use of your account.

4. Spaces and roles

The Service is organized into Spaces: workspaces created by an individual or organization (the "Space Owner"). The Space Owner controls who joins, what roles members hold, what channels exist, and what content retention rules apply.

• If you join a Space operated by your employer, contractor, or another organization, that organization is responsible for content you post into the Space and may export, audit, or delete it according to its policies.
• Roles in a Space (Owner, Admin, Member, Guest, and similar) define the actions you may take. Some features in these Terms are restricted to certain roles.
• Lydo is not party to disputes between Space members. Issues with content or behavior inside a Space should be raised with the Space Owner.

5. Plans, billing, and trials

Lydo offers Free, Pro, Business, Scale, and Enterprise plans. Each Space chooses one plan; the team joins free.

5.1 Pricing

Pricing for each plan is published at lydo.chat/pricing. We may add, change, or remove plans, prices, features, included quotas, and promotional offers at any time, without notice. A price increase that affects an existing paid Space takes effect on that Space's next billing cycle and will be reflected on that bill; you may cancel before that cycle to avoid the higher price. Continued use of the Service after a change takes effect constitutes acceptance of the change.

5.2 Billing cycle

• Paid plans are billed monthly or annually in advance, in U.S. dollars (or another currency we make available).
• Annual plans renew automatically at the end of each annual term unless cancelled at least one day before renewal.
• Monthly plans renew automatically each month until cancelled.
• You authorize us (via Stripe) to charge the payment method on file for all amounts due.

5.3 All sales final; refunds

All purchases are final and non-refundable except where required by applicable law. Prepaid usage credits are non-refundable, expire as stated at the time of purchase, and have no cash value. Bonus and promotional credit is never refundable. Cancelling a subscription takes effect at the end of the current billing period; you keep access until then, and no pro-rata refunds are given for the remainder of the period except where applicable law requires otherwise.

Where applicable law requires a refund, the refund amount will be reduced by the value of services already consumed (including AI usage, measured at our then-current posted rates) and any promotional or bonus credits applied, to the maximum extent permitted by law. Partially consumed prepaid usage packs are refunded, where a refund is legally required, only for the unconsumed remainder. We may, in our discretion, offer a refund or service credit in specific cases; doing so does not waive this section for any other case.

5.4 Late payment

If a charge fails or is reversed, we may suspend the affected Space and downgrade it to Free until payment is made. We may charge interest on past-due amounts at the lower of 1.5% per month or the maximum rate allowed by law.

5.5 Taxes

All fees are exclusive of taxes. You are responsible for any sales, use, value-added, withholding, or similar taxes assessed on the Service in your jurisdiction.

5.6 Trials

From time to time we may offer free trials or promotional pricing. Unless we say otherwise in writing, trials end automatically and convert to the standard plan at the end of the trial period; you may cancel before the end of the trial to avoid charges.

5.7 Prepaid usage credits and wallets

Metered features (including AI usage) may be billed through prepaid wallets held at the Space, organization, or account level. Usage is metered and settled against the applicable wallet at our then-current posted rates, which we may change from time to time. Credits are a limited, non-transferable license to consume Service features; they are not money, a deposit, stored value, or any other monetary instrument, and they accrue no interest.

6. Acceptable use

You agree not to, and not to allow anyone else to, use the Service to:

• Break the law, including export-control, sanctions, anti-money-laundering, anti-corruption, and intellectual-property laws.
• Send spam, bulk unsolicited messages, phishing, or other deceptive communications.
• Distribute malware, viruses, ransomware, worms, trojans, or other harmful code.
• Harass, threaten, defame, dox, or stalk any person or organization.
• Promote violence, terrorism, or self-harm; share child sexual abuse material; or share non-consensual intimate imagery.
• Sell or distribute illegal goods or services, including controlled substances or weapons.
• Probe, scan, or test the vulnerability of the Service except under our written authorization or our published responsible-disclosure program.
• Circumvent rate limits, plan limits, or any technical or contractual restriction we apply.
• Reverse-engineer, decompile, or attempt to derive source code from the Service except where this restriction is barred by applicable law.
• Use the Service to build a competing product or to benchmark it for the purpose of building a competing product, without our prior written consent.
• Use the Service to develop or train a machine-learning model that competes with the Service.
• Scrape or systematically retrieve data from the Service except through APIs we provide and within the rate limits we publish.
• Interfere with the Service's operation or another user's enjoyment of it.

We may, in our reasonable judgment, suspend or terminate access to any user, channel, or Space we believe is violating this section, with or without prior notice.

7. Your content

You retain ownership of the messages, files, recordings, transcripts, Vault notes, action items, calendar events, and other content you post or that your team posts inside a Space ("Customer Content"). Lydo claims no ownership of Customer Content.

To run the Service, you grant Lydo a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, copy, index, and process your Customer Content for the limited purposes of:

• Operating, maintaining, and improving the Service for you and the members of your Space;
• Providing AI features inside your Space, as described in Section 9;
• Generating backup snapshots, search indexes, and similar derivative artifacts necessary to deliver the Service;
• Investigating and preventing abuse, security incidents, and Terms violations.

This license ends when you remove the content or close the account, except for the limited windows required for backup propagation, log retention, and legal hold (described in our Privacy Policy). This license does not give Lydo the ability to read content that is end-to-end encrypted with Confidential Mode; see our Privacy Policy.

You represent and warrant that you have all rights necessary to post the content you post and that doing so does not violate any third party's intellectual-property, privacy, publicity, or other rights.

8. Feedback

If you send us suggestions, ideas, or other feedback about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use that feedback for any purpose without obligation to you.

9. AI features

The Service includes AI-powered features, including the built-in in-Space agent ("Joby"), approved connected AI agents from a range of AI providers and open-source models, and AI-powered translation, summarization, action-item extraction, and search. Which models are available may depend on your plan, and you can bring your own provider keys where the Service supports it. When you connect your own provider API key, requests made with that key run under the key owner's provider account and that provider's terms; you represent that you are authorized to use any key you connect, and all provider charges incurred under that key are your responsibility. A key's owner may make the key usable by other members in shared contexts (such as group chats or Spaces) and remains the provider-account holder for all requests made with it. Our use of your Customer Content to provide these features is governed by our Privacy Policy.

9.1 Output is informational

AI outputs may be incomplete, inaccurate, biased, or otherwise wrong. They are not legal, medical, financial, tax, accounting, or other professional advice. Verify any output before acting on it. Lydo is not liable for decisions you make based on AI output, including any harm caused by acting on, or failing to act on, that output.

9.2 Inputs you may not provide

You may not knowingly submit to AI features:

• Personal information of individuals under 18 years of age;
• Government-issued identification numbers, payment card numbers, or comparable secrets, unless your Space is on an Enterprise plan with appropriate data-handling controls;
• Material protected by attorney-client privilege or another evidentiary privilege you intend to preserve, unless you understand the impact of processing it on the Service;
• Content whose processing by our subprocessors would violate any law or contract you are bound by.

You are responsible for the inputs your team provides to AI features.

9.3 Ownership of AI output

As between you and Lydo, you own AI output generated for your Space, subject to the rights of any third-party model provider as set out in their terms. You are responsible for evaluating whether using a particular AI output infringes anyone's rights and, if so, for refraining from using it.

9.4 Model availability

AI models are supplied by third-party providers and are made available on an as-available basis. We do not guarantee the availability or continuity of any particular model. Models may be modified, deprecated, replaced, or removed at any time, with or without notice, including by the underlying provider, and model behavior, pricing, and quotas may change accordingly.

10. Content and AI output responsibility

10.1 User content

Lydo is an interactive computer service. All content posted through the Service by users, including messages, files, recordings, transcripts, Personal Notes, Vault notes, agent configurations, and anything else members post, is the sole responsibility of the person or organization that created it. We do not endorse, verify, or assume liability for user content, and we make no commitment to review it before or after it is posted. We may (but are not obligated to) monitor, moderate, remove, restrict, or refuse to distribute any content at any time, in our discretion, and nothing in these Terms creates a duty to monitor. To report content you believe is unlawful or violates these Terms, contact team@lydo.chat with the subject "Content report." We may suspend or terminate the accounts of repeat infringers of intellectual-property rights.

10.2 AI output

AI output is generated by third-party AI models at the direction of the user who initiates the generation and based on that user's inputs and context. AI output is not a statement, representation, advice, or speech of Lydo or Wisr Labs Inc., and we make no warranty as to its accuracy, completeness, legality, non-infringement, or fitness for any purpose. The user who initiates a generation is responsible for reviewing AI output before relying on it or distributing it, and for ensuring that any use of AI output complies with applicable law and third-party rights. Lydo's role in hosting and transmitting user content and in providing access to AI models is protected to the fullest extent permitted by applicable law, including any protections available to providers of interactive computer services.

11. Third-party integrations

Third-party integrations and Model Context Protocol (MCP) connections let Joby and approved connected AI agents connect to tools your team already uses, such as Notion, Linear, GitHub, Google Calendar, or a CRM. When you authorize an integration:

• You authorize Lydo to send to that integration only the data needed to fulfill your request.
• The integration's own terms and privacy policy govern that data once it is in their hands.
• Lydo does not control the third-party services and is not responsible for their availability, accuracy, or security.
• Disconnecting an integration stops further data sharing but does not retrieve data already shared.

Space admins can disable specific integrations at any time from Space settings → Integrations.

12. Availability and changes to the Service

• We aim for high availability but do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.
• We may add, change, or remove features at any time. For material removals that affect paid plans, we will give reasonable advance notice where practicable.
• We may impose reasonable usage limits (for example, on AI calls per day, on file size, or on storage) to protect the Service for all users. Current limits are documented at lydo.chat/pricing.
• Service-level agreements (SLAs) and uptime credits, where offered, are part of the Enterprise plan and are documented in the applicable Order Form.

13. Beta features

We may label features as "beta," "preview," "early access," or similar. Beta features are provided as is, may change or disappear without notice, and are excluded from any uptime, support, or accuracy commitments. You agree that any use of beta features is at your own risk.

14. Privacy

Your use of the Service is also governed by our Privacy Policy, which is part of these Terms by reference.

15. Termination

You may stop using the Service or delete your account at any time from Settings → Account → Delete account. A Space Owner may delete a Space from Space settings → Danger zone → Delete Space.

We may suspend or terminate your account, your Space, or any feature, with or without notice, if:

• You materially breach these Terms or the Acceptable Use policy;
• We are required to do so by law, regulation, or legal process;
• Your account is involved in fraud, abuse, or security incidents;
• Your account has been inactive for an extended period (where practicable, we will give notice before deleting an inactive account);
• Continuing to provide the Service to you would expose us or another user to liability or harm.

On termination, your right to use the Service ends immediately. We will delete or anonymize your data on the schedule described in our Privacy Policy. Sections that by their nature should survive termination (including ownership, license to feedback, indemnification, disclaimers, limitations of liability, and dispute resolution) survive.

16. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind. To the maximum extent permitted by law, Lydo and its affiliates, officers, employees, agents, suppliers, and licensors disclaim all warranties, express or implied, including any warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, and freedom from defects, viruses, or errors. We do not warrant that the Service will meet your requirements, be uninterrupted, secure, or error-free, or that any defect will be corrected. No advice or information you obtain from us creates a warranty not expressly stated in these Terms.

17. Limitation of liability

To the maximum extent permitted by law:

• In no event will Lydo, its affiliates, or its or their officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, lost revenue, lost savings, lost business opportunity, lost goodwill, or loss or corruption of data, arising out of or related to the Service or these Terms, even if we have been advised of the possibility of such damages.
• Lydo has no liability for user content or for AI output, each as described in Section 10, including any damage arising from your or any other user's reliance on, use of, or distribution of user content or AI output.
• Lydo's aggregate liability for any claim arising out of or related to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months immediately before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).
• The limitations in this section apply regardless of the theory of liability (contract, tort including negligence, strict liability, or otherwise).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited by law (for example, fraud or willful misconduct).

18. Indemnification

You will defend, indemnify, and hold harmless Lydo, its affiliates, and its and their officers, directors, employees, agents, suppliers, and licensors from and against any third-party claim, loss, liability, damage, judgment, settlement, fine, or expense (including reasonable attorneys' fees) arising out of or related to:

• Your Customer Content, including any claim that it infringes or misappropriates the rights of a third party;
• AI output generated at your direction, including your use, reliance on, publication, or distribution of that output;
• Your use of the Service in breach of these Terms or applicable law;
• Your handling of personal information of others through the Service in breach of applicable privacy or data-protection law;
• Your use of any third-party integration or other service connected to your Space.

We will give you prompt notice of any claim, give you control of the defense and settlement (provided that any settlement that imposes any obligation or admission on us requires our prior written consent), and reasonable cooperation at your expense.

19. Disputes, arbitration, and class waiver

Please read this section carefully. It affects your legal rights.

19.1 Informal resolution first

If you have a dispute with us, you agree to first contact us at team@lydo.chat and try to resolve the dispute informally for at least 30 days before starting any formal proceeding.

19.2 Binding arbitration

Except as provided below, any dispute arising out of or related to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect. The arbitration will be conducted in San Francisco, California (or, if you are a consumer and the dispute concerns a transaction primarily for personal, family, or household purposes, in your county of residence or another mutually agreed location). The arbitrator's award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

19.3 Class-action waiver

You and Lydo agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If this waiver is found unenforceable, then the entirety of Section 19.2 is unenforceable as to that dispute.

19.4 Exceptions

Nothing in this section prevents either party from (a) seeking injunctive or other equitable relief in court for actual or threatened infringement of intellectual-property rights, (b) bringing an individual claim in small-claims court if it qualifies, or (c) filing an enforcement action with a government agency.

19.5 Opt-out

You may opt out of the arbitration agreement and class-action waiver in this Section 19 by emailing team@lydo.chat within 30 days of first accepting these Terms, with the subject line "Arbitration opt-out" and your account details. An opt-out is effective only for that specific account.

20. Governing law

These Terms and any dispute arising out of or related to them or the Service will be governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, except for the Federal Arbitration Act, which governs the arbitration provisions in Section 19. Where Section 19 does not apply, the federal and state courts located in Delaware will have exclusive jurisdiction, and you consent to personal jurisdiction in those courts.

21. General terms

21.1 Entire agreement

These Terms, together with the Privacy Policy and any Order Form or written addendum signed by both parties, are the entire agreement between you and Lydo regarding the Service and supersede any prior agreement on the same subject. Where a signed Order Form conflicts with these Terms, the Order Form controls for that subscription.

21.2 No waiver

Our failure to enforce any provision is not a waiver of our right to do so later. A waiver is effective only if in writing and signed by us.

21.3 Severability

If any provision is found unenforceable, the remaining provisions will continue in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

21.4 Assignment

You may not assign or transfer these Terms or any right under them, in whole or in part, without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, or sale of substantially all our assets. Any assignment in violation of this section is void.

21.5 Independent contractors

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

21.6 Force majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, labor unrest, internet or telecommunications failure, or government action.

21.7 Notices

Notices to you under these Terms will be sent to the email address associated with your account or posted in-app. Notices to us must be sent to team@lydo.chat with a copy by certified mail to Wisr Labs Inc., Delaware (full address available on request).

21.8 Export and sanctions

You may not use the Service in any jurisdiction subject to comprehensive United States embargoes (currently Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, Luhansk, Kherson, and Zaporizhzhia regions of Ukraine), and you may not be a person on a U.S. government sanctions list.

21.9 U.S. government users

The Service is "commercial computer software" as defined in 48 C.F.R. § 2.101 and is provided to U.S. government users only with the rights granted under these Terms.

22. Contact

All inquiries (legal notices, support, security disclosures) go to team@lydo.chat. Please use a descriptive subject line ("Legal notice," "Arbitration opt-out," "Support," "Security disclosure") so we can route internally.

Postal address: Wisr Labs Inc., Delaware, United States (full address available on request).